Zappos Culture Specialist

Learn how to build a purpose-driven, sustainable culture using happiness as a business model.


Culture Chief at Delivering Happiness

CO-FOUNDERS: Tony Hsieh & Jenn Lim

Inside Southwest Airlines

Create a customer service culture. Put people first. Transform how you see yourself, your customers, and your business.


President of LeadSmart, Inc.

Ten-year veteran of Southwest Airlines' marketing-dominating customer service culture — Prioritize humanity and personal touch.

10 New Leaders

10 high–potential, emerging leaders get a jump-start to enhanced leadership growth!

10 New Leaders

Providing new leaders with an exciting platform for learning — application procedures will be announced early in 2018 on

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